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Ref: 4012
Job Title: Credit Graduate
Location: Slough
Salary: £25000 (plus excellent benefits)
To contribute to the delivery of 'Best in Class’ service by actioning agreements in accordance with the company policy rules and service level adherence targets. Responsibility for ensuring that the quality of the associated documentation that accompanies the supplier invoice is sufficient. Through day-to-day actions ensure compliance of all regulatory requirements and industry standards. Day to day the duties will include:
Responsibilities:
- Provide a "right first time" service to customers
- Review and validate supporting documentation
- Informing customers of additional documentation required
- Answers inbound and Account Manager enquiry calls
- Adhere to regulatory processes and policies
- Review SLA adherence and performance reports
- Own all customer issues through to resolution
- Work effectively with colleagues in support functions around the business to maximise customer satisfaction
- Monitor own performance to ensure adherence to targets, deadlines and procedures
- Participate in department/business projects to generate innovative ideas
- Continually develop own knowledge and skills to ensure achievement of personal, team and departmental objectives
- Constant focus on the needs of the customer with the aim of providing value driven services
Experience required:
- Degree educated
- Previous Customer Service experience
- Excel and Word to Intermediate level
- Workflow management
Please only apply if you match all of the above criteria.
S4 is acting as an agency for this role.
At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 10 - 15 minutes.If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on.Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.
Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.
