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- Responsible for managing the export/import processes for road freight shipments
- Planning and coordinating transport routes and daily schedules for Europe for the fleet, ensuring that the transportation is cost efficient and profitable
- Ensuring effective management in arranging customer collections, packing services and deliveries
- Working with customers and office staff, planning routes and scheduling delivery times, coordinating the drivers, agency drivers and vehicles for work
- Coordinating with customs for clearance and managing customs entry exceptions
- Managing EU airfreight (ie DHL) and EU road courier shipment
- Discussing and resolving client/supplier problems and complaints
- Quoting and coordinating both domestic and international shipments
- Preparing operational reports detailing all work done and comprehensive record keeping, including on our freight management system
- Preparing and processing all documentation and the booking of the chosen method of transportation
- Efficiently handling paperwork including bills of lading, labelling, timesheets and detailed condition reports with photos, customs clearance and advising the customer of any required payments due
- Proven track record and knowledge of domestic and European transport operations and planning
- Good knowledge of current EU transport legislation
- Good geographical knowledge
- In depth knowledge of current EU customs procedures and paperwork requirements
- Experience of dealing with high end clients and goods
- Proficiency in MS Word, Excel, Outlook
