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About our business
Most of us have lived in rented accommodation and we know that renting can create uncertainty because your home is not your own. Proper Ties Living wants your rental home to become your home. Our aim is to buy new homes that you can rent and put down roots and create those ties, whilst living comfortably in a safe and secure place that you can call home. Briefly we want our residents to create Proper Ties and enjoy living in our properties.That is why we are buying and building sustainable modern new homes across the UK which we will let and manage.
As a business we are committed to providing excellent quality processes and professionally driven services. Providing effective and responsive customer service ensures that every resident's needs are met promptly and professionally. We take immense pride in transforming our properties into homes where people can build lasting memories.
Our new development in Slough is just the beginning. With many more exciting projects on the horizon, we are on a journey to build a large, and you can be a part of it.
Joining Proper Ties means becoming part of a forward-thinking, dynamic team that values our environment encourages innovation, collaboration, and personal growth. We believe in nurturing our employees' potential and providing them with opportunities to advance their careers. This is an excellent chance to join us at a pivotal moment and contribute to our ongoing success.
About this role
We are looking for a Property Manager to manage an existing building and team on-board future projects that will be built within this regional hub incorporating Bracknell, Windsor, Maidenhead and Reading. The expectation is that our managers manage circa 750-1000 units which includes managing a day-to- day budget of circa 7m 10m depending on the location of the projects. You will need to be able to work around customers and so you will need to be flexible and be prepared to work evenings and weekends.
As the Property Manager you have responsibility for the day-to-day operational management and maintenance of the site/s, whilst delivering a customer focused service ensuring the effective management of residents inbound and outbound at start/end tenancy and throughout their tenancy. The successful candidate will manage a small team as well as a team of external contractors. You will take pride in ensuring the building is safe and secure, professionally managed, clean, presentable, and well maintained. As the Property Manager you have responsibility for the day-to-day operational management and maintenance of the site/s, whilst delivering a customer focused service ensuring the effective management of residents inbound and outbound at start/end tenancy and throughout their tenancy. The successful candidate will manage a small team as well as a team of external contractors. You will take pride in ensuring the building is safe and secure, well managed, clean, presentable and well maintained.
What you will do
You will strive to achieve excellence in property management, maintenance and client management and contribute to positive customer experience for tenants and visitors, whilst building strong working relationships with staff and residents and ensuring the smooth running of the building.
This role reports to the Head of Property Services and you will be responsible for:
Property Management
Providing day-to-day operational management, site inspections and spot checks to ensure all running smoothly, providing advice and support to the team where appropriate
Ensuring exacting standards of cleaning and presentation of all internal and external communal areas
Overseeing maintenance activities and allocating work to contractors
Overseeing repairs to ensure completed on time and within budget
Liaising regularly with the H&S Manager to ensure that buildings are always H&S and fire safety compliant
Asset tracking and checks of stock coming in and out (furniture etc..)
Working with the Health & Safety Manager to ensure regulatory certificates for compliance are up to date
Arranging EPCs/ PAT tests for staff areas
Booking regular inspections and organizing property visits
Maintaining records and completing administrative tasks as required
Providing regular service updates to the Head of Property Services
Take ownership and responsibility for budget planning and business plans
Client Management
Promoting excellence in customer service and ensuring a friendly and welcoming service is provided to all visitors and residents
Maintaining positive and productive relationships with tenants
Managing tenant expectations regarding property matters and efficiently handling tenancy queries, issues, and complaints to resolution, following up as necessary
Ensuring recharging of tenants for repairs/maintenance is handled carefully
Building strong relationships with the lettings team to facilitate the service to tenants
Providing effective management of tenants into and out of apartments at the end of the tenancy target turnaround within 5 days
Coordinating promptly with all parties when tenant's keys are available so that apartment cleaning can be initiated
Managing access with tenants e.g., to complete maintenance.
Promoting local resident events
Managing the concierge and caretaking staff to ensure an efficient service is provided across the complex
General Management
Attending quarterly defect meetings to ensure the ongoing maintenance programmed meets the needs of the building
Supporting the Head of Property Services contract renewals and extensions and appointment of local contractors as required
Liaising with contractors to ensure completion of works to high standard, time, and budget
Monitoring and assisting in the management of the site budget to ensure activities (e.g., repairs or projects) are completed on time and within agreed costs
Be on-call for any serious events
Work flexibly, including travel to other sites
Travel to other sites to assist with new developments as they become part of the portfolio
People Management
Partnering with the Head of Property Services to recruit and select individuals to build a skilled, diverse, and cohesive team
Managing, training, and developing the property team to ensure optimum performance, a motivated team and standards met (probation and performance reviews, 121s and feedback)
Inducting and training new starters, ensuring ambitious standards are achieved from the start
You will be required to carry out other duties to assist the team during busy periods
You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible).
About you - your experience, knowledge, and skills. Ideally you will have:
A qualification in GCSE English and Math's
Qualifications in Health and Safety, ARLA
Property or Facilities Management or Supervisory experience in commercial properties. Experience of working on new builds or residential blocks would be an advantage
Proven experience of positively managing and motivating a small team and creating an inclusive environment (team meetings, 121s, feedback and difficult conversations)
Experience of planned preventative maintenance, building and grounds maintenance, auditing, and quality control
Experience of working with contractors and suppliers and monitoring of service standards
Working knowledge and understanding of Health & Safety in the workplace
Commitment to excellence in customer service
Clear and comprehensive written skills and good numeracy skills
Solid administration skills and use of IT and databases including good working knowledge of Excel, Word, PowerPoint, and the ability to pick up new systems (In-House)
Excellent organization and multi-tasking skills with the correct balance of delegation and ownership of tasks
Proven ability to handle challenging situations calmly and respectfully, whilst remaining focused under pressure.
You will be someone who
Has a natural ability to get on with people and can build excellent working relationships with staff and contractors to ensure cohesiveness and team spirit
Listens and communicates well providing information, guidance, and advice, and at times mediation
Provides clear instructions and prioritise tasks (knows what urgent vs is important)
Works quickly and efficiently (to deadlines), always looking for ways to improve systems / procedures / ways of working
Is professional and confident liaising with senior management
Is resourceful and learns/adapts quickly and is not afraid to get stuck in
Is reliable and conscientious
Is flexible, positive, and able to make things happen
Is willing to travel to other sites if needed
Takes pride in their work and that of their team.
What we offer
As well as working with a friendly, inclusive, and incredibly supportive team who care about their work and take immense pride in our buildings, we offer:
Salary range from £ 35,000 - £ 45,000
Discretionary bonus
25 days holiday + 8 bank holidays (pro-rated if part-time)
Personal Pension Plan (salary sacrifice available)
Employee Assistance Program
Life Assurance
Optical vouchers
Cycle and Tech schemes
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Come and join us!
