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Our client, a well known FM maintenance contractor, are looking for an Engineering Account Manager on a trophy contract based in Slough.
As Engineering Account Manager you will beaccountable for the profitable and operational management and service delivery of the contract to meet the business and contract objectives. You will create and sustain a cohesive, cost effective team for the service delivery of the Slough based contract. Interfacing with the Clients to ensure satisfactory service delivery of the contract deliverables. Identify organic and new business opportunities, whilst also making a broad and powerful contribution across all aspect of the internal management team within the area's business unit.
Duties & Responsibilities
- Preparation and execution of account management plans, operational programmes and PPM Planners.
- Create and sustain a cohesive, cost effective team for the delivery of contract under your control.
- Responsibility for all day to day management, control, co-ordination, execution of all operations under your control.
- Ensuring that project/minor works are completed on time, in budget and to the required quality levels.
- Carry out weekly reviews with your team to review PPMs Planned v PPMs Completed, WIP and open work orders to ensure satisfactory completion of works and that all materials and labour costs have been booked to the workorder.
- Ensuring, demonstrate, review and monitor compliance, to meet the expectation and needs of the Client, the organisational goals of the company and satisfy the requirements of IS0 9001, 14001, 50001 & OHSAS 18001
- Monitoring and professional oversight of all works to ensure satisfactory quality levels.
- Ensuring the availability of a 24 hour per day 365 days per year emergency on call service as required.
- Effective sourcing and utilisation of materials and subcontractors.
- Working closely with other Account / Contract Managers to ensure consistency of best practice, standards and processes
- Identifying training needs for your teams and ensure the performance management of subordinates that CPD are implemented.
- Ensuring that contractual obligations are being met and the targeted commercial performance is achieved on contracts under your control.
- Monitor and report accurately on progress, budget, risks and associated mitigation actions.
- Manage client relationship planning, development & networking to establish and maintain in-depth, long term relationships with budget holders, decision makers and sponsors.
Skills, Knowledge & Attributes
- Maintain up to date and sound knowledge of industry best practices and developments in operational and facilities management.
- Sound technical knowledge of facilities and building services.
- Liaising with the FM helpdesk and Client helpdesk on related work.
- Communicating clearly, effectively and timeously with customers and colleagues alike.
- Demonstrating sound contract management capability and pro-active attitude.
- Having excellent computer / IT skills and proven knowledge of CAFM systems.
- The ability to work under pressure and adhere to tight guidelines.
- Encourages the team to create solutions that go beyond the immediate needs to add value to the customer and business.
- Facilitates co-operation and team thinking between team members.
- Openly and honestly expresses views and encourages others to do the same.
- Develops the teams capability through giving constructive feedback, coaching and mentoring.
- Measures performance of the team in areas of productivity, quality and delivery for both internal and external customers.
