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Our client are a global delivery solution provider who offer a seamless cross-border trade to their Multi-National clients . Their e-commerce solutions are backed by their innovative tech, excellent customer service and extensive logistics expertise.
To apply for the role ALL APPICANTS MUST HAVE either an International e-commerce or International Courier background, with a successful record of managing key accounts
Candidates can live anywhere in the UK
ROLE AND RESPONSIBILITIES
The Key Account Manager is to maintain and develop business within a specific group of customers through proactive account management. To develop strong relationships with key decision makers and identify and close opportunities for value-added solutions.
Key Responsibilities:
- Consistently maintain and grow the revenue of the designated key account customer base whilst achieving the agreed targets set.
- Develop strong relationships with key decision makers and influencers across the whole client base.
- Negotiate, manage, and implement agreed commercial agreements ensuring additional business is gained or protect existing business to achieve targets.
- Create and implement strategic business plans ensuring we have an in-depth understanding of our customers needs, opportunities, challenges, and risks.
- Proactively maximise all revenue opportunities from existing customers by ensuring they are aware of the full range of services.
- Ensure all designated customers receive proactive contact within the agreed call cycle.
- Respond quickly and efficiently to any competitor threat by building strong and meaningful relationships.
- Identify and recommend to management any service enhancement initiatives to meet our client's needs and ensure all business opportunities are maximised.
- Become knowledgeable about our customers and their industry.
- Provide a high level of customer care.
- Support lead sourcing and prospecting for new customers, self- sourcing, and management of internal data sources.
- Manage data for all clients in CRM, ensuring all information is logged, accurate and completed daily.
