Field Service Engineer

Job Title: System Specialist
Location: Field-Based (UK, occasional international travel)
Reports to: Service Manager - System Specialists

Role Overview:
As a System Specialist, you will be responsible for supporting integrated theatres and bespoke visual communication systems in UK healthcare establishments. Your role will encompass both hands-on maintenance and technical troubleshooting, while ensuring adherence to high-quality standards as defined by the Technical Services Director.

Key Responsibilities:

1. Planned Preventative Maintenance & Support:

• Perform routine maintenance visits at customer sites and in the Head Office repair facility, ensuring timely and efficient service delivery.
• Provide installation and commissioning support in line with project documentation.
• Conduct customer visits to troubleshoot, repair, and maintain equipment.
• Stay updated on new products and technologies, continually enhancing your expertise.
• Ensure that all technical standards and quality procedures are followed during each task.
• Accurately log and update issues and service records, keeping the Service Manager informed on progress.

2. Continuous Learning & Professional Development:

• Participate in training sessions both in the UK and abroad, keeping your technical skills and product knowledge sharp.
• Maintain personal responsibility for company-provided equipment, including ensuring your vehicle is in top condition.

3. Customer Relationship & Service Agreements:

• Actively promote Maintenance Agreements to both new and existing customers, strengthening long-term partnerships.

4. General Responsibilities:

• Handle all necessary administrative duties related to your role.
• Ensure full compliance with company policies, including Health, Safety, and Welfare protocols.
• Be flexible and responsive to any additional duties as assigned by your manager or company needs.

Special Conditions:

• Due to the nature of this field-based role, there will be a requirement for unsociable hours, regular travel, and occasional weekend work.

Health, Safety, and Environmental Responsibilities:

• Ensure full compliance with company Health & Safety policies, especially during manual handling tasks.
• Maintain compliance with quality, environmental, and health & safety management systems.

Qualifications and Experience:

• ONC or equivalent qualification in Electronic Engineering (or equivalent experience).
• Experience in a field service or engineering role.
• Knowledge of PC-based systems, Audio/Visual equipment, and networking is advantageous.
• A full UK driving license is essential.
• Familiarity with ISO13485 and 9001 environments is a plus.

Key Skills and Attributes:

• Strong technical background in electronic engineering and IT.
• Excellent communication skills, both written and verbal.
• High attention to detail and risk awareness.
• Proficiency in Microsoft Office.
• Ability to work independently with a commercial mindset.

If you are a proactive problem-solver with a passion for technology and customer service, we'd love to hear from you.