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Role: IT Service Delivery Manager
IR35 Status: Outside
Rate: Up to 470/day
Location: Slough (On-site, 5 days per week)
Duration: 6-9 months
The Opportunity:
We are seeking an experienced IT Service Delivery Manager to lead the transformation of IT services within a fast-paced organisation. You will implement ITIL-driven best practices, streamline processes, and reduce incidents to establish a proactive, high-performing IT service function. This role includes mentoring a team member to take over ongoing service management responsibilities.
Key Responsibilities:
- Lead IT service transformation and implement ITIL frameworks.
- Design efficient processes with SLAs, OLAs, and KPIs.
- Reduce incidents through root cause analysis and preventive measures.
- Mentor and develop the IT team for sustainable operations.
- Implement ITSM tools and ensure robust documentation.
Requirements:
- Proven experience in IT service transformation.
- Deep knowledge of ITIL v3/v4 frameworks.
- Strong leadership and stakeholder management skills.
- ITIL Foundation Certification required (advanced certifications a plus).
