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- Conduct regular welfare checks, tenancy audits, and safeguarding referrals.
- Manage tenancy sustainment, ensuring residents receive necessary support.
- Handle nuisance issues and anti-social behaviour cases, using mediation and non-legal interventions.
- Attend court hearings, prepare legal documents, and enforce tenancy agreements.
- Carry out pre-void inspections and support the lettings process to minimise void turnaround times.
- Work closely with internal teams and external agencies to improve service delivery.
- Promote resident involvement and assist with income management to maximise rent collection.
- Experience dealing with tenancy breaches, anti-social behaviour, and safeguarding concerns.
- Strong communication and negotiation skills with the ability to manage complex cases.
- Ability to work collaboratively with stakeholders, local authorities, and voluntary agencies.
- Proficient in IT systems and digital communication tools.
- Full UK driving licence and access to a vehicle for site visits.
- Temporary – 3 months with possibility for extension
- Full-time position
- Hybrid working available
- The pay range for the role is £23.00 to £25.00 per hour LTD company rate. The PAYE equivalent is £19.61 to £21.31 per hour, inclusive of holiday.
