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- Estate Management
- New tenant visits and tenancy sign up
- Tenancy verification & fraud prevention
- Requesting responsive maintenance
- Addressing anti-social behaviour
- To deliver excellent housing management services to our customers to the highest possible standards ensuring that operational performance is high and continues to improve. To ensure neighbourhood services for a defined group of homes meet resident’s expectations and that residents have opportunities to influence service delivery.
- To provide a comprehensive housing management service within a specified geographic area to our customers and neighbourhoods dealing with breaches of tenancy/leaseholder agreements, estate management/monitoring, anti-social behaviour, caretaking and delivery of communal services and tenancy support visits.
- Deliver against an agreed improvement plan for the assigned area in consultation with residents and help deliver the corporate objectives. The plan should reflect the needs of the area with reference to the profile of residents and the physical characteristics.
- Ensure the housing management and environmental services provided to residents are coordinated and of an excellent standard and conform to relevant statutory requirements and best practice.
- Deliver housing services that are inclusive and accessible to our vulnerable customers
- Ensure that all complaints, incidents of ASB and harassment are investigated and dealt with in accordance with Slough policies and procedures
- Identify opportunities for service improvements and make recommendations to the Neighbourhood Lead/Neighbourhood Manager. Ensure changes are introduced and implemented effectively and efficiently in the area
- To maintain the highest standards of personal and professional behaviour in keeping with the profile of the role inside and outside the organisation.
