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Complaints Manager - Social Housing Repairs & Maintenance
Based in Slough
Permanent, full time position
35-38k
We are working with a leading Social Housing contractor to recruit a proactive and experienced Complaints Manager to join their team in Slough. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor.
As the Complaints Manager, you will oversee the complaints made for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling.
You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.
Key Criteria:
- Previous experience in social housing repairs and maintenance
- Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
- Experience driving customer service best practice and complaint resolution
- Strong people management skills
- Advanced IT Skills including planning software
- Ability to lead, influence and direct a team
- Ability to build and nurture strong working relationships with colleagues based at other sites/offices
This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.
For more information, please apply online or Meg on (phone number removed) for more information!
