Volunteering & Community Assistant

We're looking for a Volunteering & Community Assistant to join our team. You'll have good communication skills, and you'll love to listen, meet, and talk to people. You'll enjoy working with volunteers and helping to enhance their experience. 

Diversifying our audiences and workforce is really important to us and we value lived experience and character. If you’re excited about this role but don’t meet every requirement in the job description, we encourage you to apply anyway if you have other experience and skills which are transferable. You may be just the right candidate for this or other roles.

Interviews: 11 & 12 November 2024

Reporting to the Senior Volunteering and Community Manager, you'll be part of a wider Visitor Experience Team working alongside the Duty Manager, Welcome Team, and the Programming and Partnerships Team.

Cliveden’s Italianate mansion, riverside setting and family-friendly events draw visitors all year round, making this property a busy location with a wide range of opportunities. The location is fairly remote, so you'll need your own transport to get here.

There are a series of impressive formal gardens with far-reaching views, an abundance of bedding change throughout the seasons and an intimate Rose Garden for those wanting a little bit of peace and tranquility.

Click here for more information about this location

The post holder will work across departments to help deliver the Volunteering and Community plan and respond to agreed priorities, providing administrative, communications and event support.

You’ll be working in collaboration with colleagues in programming, heritage, curation, and visitor experience. Helping to provide volunteers, volunteer managers, partners and communities with a quality and consistent experience. Supporting the team to develop an inclusive culture and embedding the ‘Welcome Everyone’ Value.

• Good at talking to, and getting on with, all kinds of people from all backgrounds.

• Understanding of the differences between staff and volunteers and enthusiastic about the benefits of volunteering and community engagement

• Well-organised, with good attention to detail and an understanding of why great customer service matters.

• Flexible approach and positive attitude towards change

• Knowledge and practical experience of IT systems would be beneficial but not essential.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.