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Please note; These roles are night working positions and the hours of work will be from 7pm through to 7am and will work on a 4 on 4 off rota. if you are unsure how this works you can call me at the number below during office hours to discuss before submitting your application. Also these positions are a 12 week temporary to permanent arrangement and following the initial 12 week temporary period this will become full time employment if successful.
The ideal candidate for this role will need to be capable of working efficiently supporting the team, Customers, Engineers and Field Managers. You must be able to take initiative with their workload and manage their time effectively within the various day to day tasks. This role will require you to work as part of the team and assist with Customer Service and telephone call backs Also, you will need to have high attention to detail, and be able to work in a fast paced environment.
Duties to Include (But Not Limited To)
- Ensuring Work is ready and despatched to Engineers to deliver on Customer promises and meet Service level agreements (SLA)
- Ensure that Engineers arrive to priority emergency works within specified timeframes and further support Engineers to ensure the outcome of the visit is successful
- Provide updates to customers throughout the process via call backs
- Monitor centralised internal emails for any escalation works
- Ensure detailed handovers are given to colleagues to continue with the streamlined approach for service delivery throughout the daytime
About You:
The ideal candidate will be,
- Be hard working and respectful
- Comply with health and safety standards
- Have excellent interpersonal skills to create relationships with the team , engineers and the wider network
- Have solid communication skills both written and verbal
- Multi Task, prioritise, work well under pressure and on your own initiative
- Have the ability to deal with people at different levels.
- Excellent computer skills with experience of Microsoft products
The hourly rate for the first 12 weeks work will be £13.80 per hour
The Package following the 12 week temporary period will be
- £28000 Per Annum
- Benefits to include 24 days Holiday plus bank holidays
- Personal Learning Plan
- Free onsite parking
- Auto Enrolment Pension Scheme
- Free access to Wellbeing Support
- Friendly Working Environment , If you need would like to know more about this position before applying please call Brendan on 07903 696225 Monday to Friday between 10am and 5pm.
