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We have an exciting opportunity for a Direct Sales Manager to work for a leading courier company based in Smethwick.Company - Leading UK courier companyLocation - SmethwickSalary: £45,629 + bonus Excellent Benefits: Hybrid working, option to buy extra holidays, additional milestone days off, excellent pension and life assurance policy, enhanced maternity/ paternity leave, discounted shopping vouchers, free onsite parking, free eye tests and support with cost of glassesHours: Monday to Friday 9am - 5pm This is a hybrid position working Mondays and Fridays from home, and Tuesday to Thursday at the company offices based in Smethwick.Main duties include:
- First line of escalation for the direct sales team (6-12 staff)
- Implement and coordinate new starter inductions and probation sign-off
- Assist with the recruitment of direct sales executives
- Identify training requirements and arrange the necessary coaching and support
- Champion all new products and services and ensure the team have sufficient training
- Review and sign-off new account requests
- Review and manage performance for each individual and take the necessary action
- Ensure the individual’s are achieving the required KPI’s
- Responsible for the one-one monthly reviews of the Direct Sales team
- Monitor and police Salesforce to ensure accuracy and compliance including contribution reports
- Monitor the handover process and ensure compliance
- Report on lead campaign feedback i.e. lost / down traders Direct Sales ManagerÂ
- Responsible for holding disciplinary hearings and dealing with any HR issues including absence management
- Resolve any payroll issues and submit payroll before cut-off
- Review and authorise credit requests
Requirements
- Demonstrable experience in working within a similar sales management environment.
- Experience in supervising or managing a team, with the ability to engage, motivate and lead others.
- Ability to thrive in a busy and fast paced environment would be preferred.
- Strong organisational skills and high attention to detail.
- Ability to effectively handle challenging conversations and complaints/escalations.
- Experience of managing people through HR processes.
- Able to analyse data, identify errors and rectify any issuesÂ
- Able to demonstrate passion, respect, and honest qualities
