Sales & Contact Centre Manager

SF Recruitment are working with a business based in Smethwick (B66) who are looking for a Sales and Contact Centre Manager to join the team Office based £40,000 - £50,000 + 30% Bonus Must have previously managed a Contact or Call Centre team Reporting to the Managing Director, you will be responsible for the management and development of the internal sales function combined with day-to-day responsibility for the internal business development team. This key role will drive the improvement of both the sales and profitability of the function, whilst meeting the long-term strategic goals of the company. Objectives of this role Review and improve organisational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and creating innovative approaches to improvement Uphold standards of excellence and quality Seek out opportunities for expansion and growth by developing new business relationships with our customers Provide guidance and feedback to help others strengthen their specific knowledge/skills development Seek out new product introduction opportunities to enhance the overall company offer Responsibilities Oversee day-to-day operations of the internal sales team, assign weekly performance goals and ensure their completion, and accomplish your own tasks as agreed with the Managing Director The implementation and development of pricing policies and promotional product pricing Recruit, onboard, and train high-performing employees to achieve sales, profitability and market-share Develop, implement, and maintain budgetary and resource allocation plans Enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values Required skills and qualifications Strong decision-making ability Excellent communication, collaboration, and delegation skills Proven ability to develop and achieve financial plans Ability to motivate and lead employees, and hold them accountable Strong working knowledge of operational procedures Preferred skills and qualifications Strong leadership skills to guide and motivate teams Excellent organisational skills to balance and prioritise their workload and meet deadlines Excellent customer service skills to grow a company's client base Solid financial skills, including financial reporting abilities Strong marketing development skills to successfully introduce new products into the mainstream Performance-evaluation experience Working knowledge of human-resources processes Proficient in the use of Microsoft Word, Excel and PowerPoint software