Customer Service Advisor

Are you an experienced Customer Service Advisor looking for a new opportunity? Do you have experience building and maintaining relationships with customers? Want to work for an international company based in Smethwick? If so, this could be the perfect role for you!

An excellent opportunity for a motivated and dynamic Customer Service Advisor to join a successful company. The ideal candidate will be responsible for providing excellent customer service to build and maintain relationships with their customers.

Benefits:

• Salary up to 25,500 Dependent on experience
• 29 days holiday
• Free onsite parking
• Discounted Gym Membership
• Employee discounts
• EAP Scheme

Key Responsibilities:

• Carry out a targeted number of customer calls each week covering off; Service levels, debt, contract renewal, new business, added value opportunity, customer satisfaction.
• Provide support to Customer Service Coordinator for renewals/new business.
• Working within your tribe to identify opportunities to upsell/cross sell to existing customers.
• Participate in and support continuous improvement projects and workstreams.
• Co-ordination and support Account Manager with contractual paperwork in line with company processes including credit control activities where required.
• Co-ordinate and ensure account management actions, from visits/calls/emails, are processed in a timely manner in line with business standards.
• Manage and respond to all direct customer communication in line with business standards effectively and efficiently.
• Act as a dedicated point of contact for complex/at risk customers to enhance/rebuild customer relationships.
• Complaint Handling Co-ordinate complaint resolution internally with relevant departments and feedback corrective action plans to the customer.

Knowledge and Skills:

• Excellent communication skills both verbal and written.
• The ability to handle complaints and difficult situations in a patient, calm and effective way.
• Good organisational and multiskilling skills.
• Good attention to detail and ability to interpret information available effectively from resources/tools available.
• IT literate - Working knowledge of Microsoft Office packages.
• Ability to manage workload priorities, use initiative and to deadlines.

Apply Now!