Back to searchCustomer Service Team Leader
Pertemps Dudley West Brom Perms
Posted 2 days ago, valid for 11 days
Smethwick, West Midlands B66 3DN
£28,000 - £31,000 per annum
Full Time
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Sonic Summary
- The Customer Experience Team Leader will oversee Sales Ordering processing and Credit Control activities for both UK and International markets.
- Key responsibilities include managing the Customer Service Team, ensuring timely order processing, and handling customer inquiries and escalations.
- Candidates should have experience in sales order processing and sales operations, alongside excellent communication and leadership skills.
- Proficiency in Microsoft Office Suite and CRM software is required, along with strong organizational and multitasking abilities.
- The position offers a salary of £35,000 per year and requires a minimum of 3 years of relevant experience.
What You Will Do
" Lead and manage the Customer Service Team to provide a high level of service.
" Oversee customer inquiries, concerns, and feedback professionally, ensuring a positive customer experience.
" Ensure accuracy and efficiency in order processing, from initiation to fulfilment.
" Help engage with UK and International customers via phone, email, or chat to schedule field service bookings based on their preferences and our service availability.
" Act as the main point of contact for escalations and communication between the warehouse, factory, and other internal departments.
" Oversee monthly reports to ensure compliance with VAT and International Shipping process.
" Develop and execute plans to reduce outstanding aged debt balances.
" Provide feedback to the sales and management teams regarding customer concerns and suggestions for service improvement.
" Participate in regular team meetings and training sessions to enhance job performance and customer service skills throughout the team.
" Engage with the Quality Department and ensure timely responses to warranties for customers.
What We Are Looking For
" Someone with experience in sales order processing and sales operations.
" Someone with excellent communication and interpersonal abilities.
" Ability to lead and motivate a team to achieve performance goals.
" Someone who is proficient in using Microsoft Office Suite and customer relationship management (CRM) software.
" Someone with strong organisational and multitasking skills.
" Ability to work well in a team environment and independently as needed.
In return the company will provide full training and support, a full range of benefits and a stable and driven team to work in.
