Back to search
- Day to day order processing from receiving the order through to invoicing.
- Receiving inbound calls and answering any enquiries - excellent telephone manner is essential.
- Provide administrative support to the sales team, ensuring smooth and efficient operations.
- Communicate with customers via phone and email to provide updates, resolve inquiries, and offer excellent customer service.
- Coordinate with other departments such as production and logistics to ensure timely delivery of customer orders.
- Maintain and update sales records, CRM databases, and customer files.
- Prepare quotes, invoices, and other sales-related documentation.
- Assist in tracking sales performance and compiling reports for management.
- Monitor stock levels and liaise with suppliers to manage inventory as needed.
- Identify opportunities to upsell or cross-sell products to customers.
- Handle general administrative tasks and support ad-hoc projects as required.
- Proven experience as a Sales Administrator, preferably in an industrial or manufacturing environment.
- Strong organisational skills with the ability to multitask and prioritise workloads in a fast-paced setting.
- Excellent communication skills, both written and verbal.
- Experience using Sage is beneficial, however training will be provided.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM systems.
- Attention to detail and a commitment to delivering high-quality work.
- A proactive attitude with the ability to work both independently and collaboratively.
- Knowledge of industrial products is a plus but not essential - full training will be provided.
- A customer-focused mindset with a passion for problem-solving and building relationships.
