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Gap Personnel is looking for Customer services assistant for Our prestigious client who is selling shoes and accessories from leather based in Snetterton, Norfolk this is a Temporary position until February 2025.
This is a fantastic opportunity for individuals who are passionate about providing top-notch support by phone, email, live chat, and social media.
Working Hours: Monday to Friday 9:00AM – 17:00 PM, with 1 out of 4 weekends required with days off during the week if working the weekend.
Salary: £12.18 per hour
Key Responsibilities:
- Respond to customer inquiries via phone, email, live chat, and social media in a professional and timely manner.
- Utilize e-commerce CRM systems to manage customer interactions and maintain accurate records.
- Provide information about products, services, and promotions to enhance the customer experience.
- Assist customers with order processing, returns, and troubleshooting issues.
- Collaborate with team members to ensure a seamless customer experience and resolve any escalated issues.
- Participate in body-to-body training sessions to enhance product knowledge and customer service skills.
- Maintain a positive and professional demeanour while representing the brand.
Requirements:
- Previous experience in a customer service role, preferably within a retail or e-commerce environment.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Strong communication skills, both verbal and written, with the ability to engage with customers effectively.
- Comfortable handling phone calls, emails, live chats, and social media interactions.
- A positive attitude and a commitment to delivering exceptional customer service.
What We Offer:
- Comprehensive training, including body-to-body training to enhance your skills.
- A supportive and dynamic work environment within a premium brand.
- Opportunity to gain valuable experience in a customer service role.
- Free parking
- Stare of the art working environment.
If you are a motivated individual with a passion for customer service and the required experience, we would love to hear from you!
Please forward your CV to norwich@gap-personnel. com or call (phone number removed).
gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job.
