Administrator

Job Title: Administrator(Estate Agency)Location: Shirley, SolihullBasic: £24,000- £26,000 (depending on experience) + Commission

An excellent opportunity for an experienced Administrator in one of Solihull's most successful estate agents.

We are seeking a highly organized and efficient Estate Agency Administrator to support the day-to-day operations of our real estate office. The ideal candidate will have excellent communication skills, attention to detail, and experience in handling administrative tasks. The Estate Agency Administrator will work closely with the team to ensure smooth running of operations, including managing documents, coordinating appointments, and assisting with client inquiries.

The Ideal Candidate:

• Proven experience in an administrative role, preferably within the real estate or property industry.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficient in MS Office and property management software.
• Attention to detail and ability to maintain confidentiality.
• Knowledge of property-related legislation and compliance standards is a plus.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and proactive attitude.

Responsibilities:

• Office Administration:

  • Answer and direct phone calls, emails, and other correspondence.
  • Greet clients and visitors, providing a welcoming environment.
  • Maintain and organize office filing systems (both physical and digital).
  • Manage office supplies and ensure the office is fully stocked.
  • Process incoming and outgoing mail.

• Property Management Support:

  • Assist with the preparation of property listings and marketing materials.
  • Ensure property details are accurate on the website, social media, and other platforms.
  • Coordinate viewings and property appointments with clients and agents.
  • Maintain an up-to-date property database and ensure all records are kept current.

• Client Relationship Management:

  • Answer client inquiries, both in person and over the phone, in a professional manner.
  • Assist in managing and maintaining relationships with clients, vendors, and contractors.
  • Provide administrative support to estate agents and other team members.

• Documentation & Compliance:

  • Assist in the preparation of tenancy agreements, contracts, and other legal documentation.
  • Ensure compliance with relevant property regulations and internal policies.
  • Maintain accurate records of all transactions, agreements, and correspondence.
  • Assist with invoicing, billing, and payment processing for services
  • Maintain accurate records of payments, deposits, and commissions.

• Scheduling & Coordination:

  • Organize appointments, meetings, and viewings for agents and clients.
  • Coordinate property inspections, repairs, and maintenance with contractors.