Marketing and Administration Coordinator

Bright Dawn Home Care & PCH Services

Job Title: Marketing and Administration Coordinator

Salary:£20,000 - £21,500 per year

Working Hours:9 AM - 3 PM

Position Overview:

Join our dynamic team as a Marketing and Administration Coordinator, where your primary responsibility will be to drive marketing initiatives for both Bright Dawn Home Care and PCH Services. This role is essential in enhancing our brand visibility and maintaining effective administrative operations.

Key Responsibilities:

Marketing:

• Develop and execute competitive marketing strategies to promote services on social media, local newspapers, and advertising platforms.
• Stay informed about industry trends and competitors to continuously improve marketing efforts and enhance our market position.
• Organize and participate in community events to promote the companies and foster a strong local presence.
• Collaborate with external marketing contacts and the marketing provider to maximize outreach.
• Maintain and update marketing materials (brochures, banners, etc.) to reflect current offerings.
• Assist in the management and content updates of our company websites, including Homecare.co.uk.
• Nominate Care Assistants and the company for awards in Health and Social Care.

Administration:

• Answer incoming calls and field inquiries from potential clients and care assistants with professionalism.
• Develop and maintain positive client relationships through quality assurance follow-ups.
• Keep accurate records for clients and care assistants in the Bright Dawn Home Care system.
• Organize and file documentation, including taking minutes during office meetings.
• Coordinate quarterly staff meetings and complete company newsletters for clients and care assistants.
• Liaise with team members for Care Assistant of the Month/Year nominations.
• Ensure adherence to GDPR policies and maintain a professional company image.

Support Functions:

• Order and manage supplies, including stationery, uniforms, and PPE.
• Collaborate with HR providers to maintain Health and Safety requirements.
• Prepare the training room for training sessions and assist the recruitment process by conducting reference checks and onboarding new care assistants.
• Archive old client records and assist in onboarding new clients.

Qualifications:

• Strong organizational and communication skills.
• Proficiency in social media marketing and digital platforms.
• Experience in administration and clerical duties.
• A proactive approach to problem-solving and relationship management.

What We Offer:

• A collaborative work environment with opportunities for professional growth.
• The chance to make a meaningful impact in the community through our home care and cleaning services.

If youre passionate about marketing and driven to support our mission of delivering exceptional care and cleaning services, we would love to hear from you!