Project Manager Learning and Development

PROJECT MANAGER (LEARNING & DEVELOPMENT)

Does This Describe You?

• More than three years’ experience managing the administration and coordinating the people associated with bespoke, multi-faceted projects in a professional services setting?
• Keen for a challenging, fast-paced role in a small mostly-work-from-home team, with bundles of opportunity to influence ways of working?
• Excited by the opportunity to generate additional business opportunities through exceptional customer service and proactive relationship management?

About the Company

For over 30 years, RightTrack Learning has been a small but mighty learning and development company, driven by a ‘We Believe in Brave’ ethos and partnering with some of the world’s most recognised brands. Their mission is to drive positive change through bespoke, award-winning learning solutions that empower individuals and organisations alike. RightTrack is known for its impressive client-list and extremely high standards but is by no means a ‘corporate’ company. The team opt instead for a flexible, forward-thinking approach to work with a focus on values, personal growth and teamwork. They are also strong believers in diversity driving innovation and are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.

About the Role

Supported by the Customer Experience Director, the new Project Manager will be the primary ‘go-to’ for all RightTrack Learning customers. They will manage the administration and coordinate the people associated with a wide range of projects from one-off training programmes to long-term, multi-faceted learning journeys. The successful candidate will be experienced in self-managing a complex workload, confident to liaise with all people from CEOs to apprentices (on the telephone, in-person and via email), competent in ensuring projects are delivered on time and in-budget, and able to build strong working relationships with customers and colleagues alike. As part of a small, mostly work-from-home team of <10 people, they will have opportunity to make a significant impact and make the role their own. 

Key Responsibilities

• Lead on new project ‘Onboarding Meetings’, setting the project up on Project Management tracking software (currently using Teamwork).
• Be the go-to contact for all project administration. This includes managing correspondence across customers, internal staff, external freelancers, and suppliers. On average, you’ll handle 25 live projects at a time
• Proactively build relationships with customers and colleagues alike, ensuring exceptional internal and external customer service, responding to emails within one working day.  
• Work closely with the Customer Experience Director to build long-term customer relationships and proactively seek additional project opportunities.
• Coordinate the process for programme design / customisation ensuring materials are written, checked, digitally transferred / printed / posted in a timely manner.
• Oversee processes for saving and sharing project-related documents and customer information, ensuring GDPR compliance, consistency and effective cloud space management.
• Collaboratively set up an evaluation process for each project, sharing results with Directors, associated trainers and the customer at project ‘Momentum Meetings’, taking an interest in and acting on feedback and data insights.
• Oversee ‘time quoted’ versus ‘time spent’ on each project, regularly reporting back to Directors the status of individual projects.
• Proactively seek opportunities to learn and grow in the role as well as ways to make processes more efficient.

Candidate Requirements

The successful candidate will have:

• Minimum 3 years’ experience managing the administration and coordinating the people associated with complex, multi-faceted projects for a professional service company (or similar where bespoke services, not products, are the core deliverable.)
• Experience working with Project Management software/s.
• Competent in Microsoft Office.

It would be beneficial (but not essential) for the successful candidate to have:

• Project Management related qualification/s.
• Experience of the Learning and Development / Training sector.
• Experience keeping projects ‘on-budget’ from a time-tracking perspective.

Please note, RightTrack Learning is an equal opportunities employer committed to creating an inclusive environment for all employees. They encourage diverse working styles and welcome applications from individuals of all backgrounds, including those with disabilities and from underrepresented communities. The application process is designed to be as inclusive and accessible but if you have any concerns or specific needs, please reach out to us at

Benefits

• £32k - £35k starting salary.
• An 80% work from home role – occasionally some travel to meet customers UK-wide and working from the ‘office’ approximately twice per month (usually Mondays, Shirley/Solihull, West Midlands, B90 4PD).
• 40-hours per week with an opportunity to fix your own working schedule around core hours.
• 31 days holiday (incl Bank holidays).
• Additionally, your birthday and 24th December as paid-days off work.
• A holiday entitlement increase alongside tenure.
• Opportunity to take up to 8 days unpaid leave per year.
• Up to three days per year for team volunteering events with collaboratively agreed charities.
• Employer pension contribution.
• Opportunities for professional development and training
• Work laptop and screen.