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Head of Customer Service & Support

BRELLIS RECRUITMENT LIMITED
Posted 16 days ago, valid for 7 days
Location

Solihull, West Midlands B90 4SF

Salary

£60,000 - £75,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Head of Customer Service & Support position offers a competitive salary ranging from £60,000 to £75,000 per year.
  • The role requires proven leadership experience in customer support or service, ideally in a fast-paced, tech-driven environment.
  • The successful candidate will lead a team of customer support professionals to enhance customer satisfaction and loyalty.
  • Key responsibilities include developing effective support strategies, driving continuous improvement, and fostering a culture of excellence within the team.
  • This position provides flexible working hours and the opportunity to work in a vibrant office environment with unique amenities.

Head of Customer Service & Support(£60,000 - £75,000 per year)

We are working with a leading membership organisation, supporting businesses owners across the UK and abroad. Providing training, personal support, coaching, events, and networking to over 50,000 customers over the last 15 years.

The recent launch of a cutting-edge AI-powered CRM tool signifies a new chapter in their mission to bolster business growth and the business now requires a seasoned leader head-up and drive forward our customer service and support operations.

Role Overview - Head of Customer Service & Support -

As the Head of Customer Service & Support, you will be at the forefront of our customer interaction, ensuring every customer feels valued, heard, and supported. Your leadership will guide our customer support team to set and achieve the highest standards of service excellence. This role involves shaping our customer experience strategy, driving continuous improvement, and fostering a culture of empathy and excellence.

Key Responsibilities - Head of Customer Service & Support 

  • Lead and inspire a team of both office-based and remote customer support professionals to deliver exceptional service.
  • Develop and implement effective customer support strategies, processes, and tools to enhance customer satisfaction and loyalty.
  • Drive continuous improvement initiatives and play a pivotal role in shaping the customer experience strategy.
  • Foster a culture of excellence, empathy, and continuous learning within the team.

Ideal Candidate Profile - Head of Customer Service & Support 

  • Proven leadership experience in customer support or service, preferably within a fast-paced, tech-driven environment.
  • Exceptional communication and interpersonal skills, capable of motivating and influencing at all levels.
  • Strong analytical and problem-solving abilities with a data-driven approach to decision-making.
  • Demonstrable experience in enhancing customer support functions to improve satisfaction and loyalty.
  • Comfortable leading remote teams with a high degree of self-motivation and adaptability.
  • Passionate about delivering extraordinary customer experiences with a commitment to exceeding expectations.

Why Join Us?

  • Unique workplace amenities including a gym and a vibrant office environment.
  • * Flexible working hoursto ensure work-life balance.
  • Competitive salary (£60,000 - £75,000 per year, dependent on experience) and benefits package including holidays, bonuses, pension, and professional development opportunities.
  • Opportunity to be part of a leading organisation that has a significant impact on the growth and success of businesses.

* Flexible hours Because your team are providing 7-days a week of support to clients, you'll have considerable flexibility and autonomy over your work schedule.

INDH

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.