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Billing Queries Support

Constant Recruitment Ltd
Posted 12 days ago, valid for 7 days
Location

Solihull, West Midlands B90 8AJ, England

Salary

£24,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The Billing Queries Support position is located in Solihull, offering a salary of £24,000 per year.
  • Candidates should have experience in billing support, ideally within the telecoms industry, and possess strong customer service skills.
  • The role involves managing approximately 1,500 billing tickets per month and collaborating with internal teams to resolve customer queries.
  • Ideal candidates will have a background in administrative or support roles, familiarity with ticketing systems, and proficiency in Microsoft Office.
  • This position offers growth potential into roles such as Billing Manager as the candidate gains experience.

Billing Queries Support
Location: Solihull (2 days WFH after probation)
Hours: Monday – Friday, 09:00 – 17:30 (37.5 hours/week)
Salary: £24k

Do you thrive in a structured environment, managing and resolving customer queries?
Do you have experience in billing support, ideally in telecoms, and enjoy delivering exceptional customer service?
Are you ready to join a dynamic team with growth potential into roles like Billing Manager?

We are looking for a detail-oriented Billing Queries Analyst to join the growing team. In this role, you will be a crucial player, handling and triaging billing-related tickets to support timely and accurate customer billing. This is a unique opportunity to start with simpler cases, working closely with a supportive team leader, and quickly progress into more complex queries as you grow.

Key Responsibilities:

  • Manage and resolve a high volume of billing tickets (around 1,500 per month), with initial training on simpler tasks.
  • Collaborate with internal teams to ensure all customer queries are addressed promptly and accurately.
  • Identify and address root causes of common billing issues, enhancing our process efficiency.
  • Provide strong customer service via phone, maintaining a high level of professionalism.
  • Support monthly billing cycles by performing data entry, handling Call Detail Records, and resolving pending records.

Ideal Candidate:
The perfect fit will have:

  • A solid background in administrative or support roles, ideally within telecoms.
  • Excellent customer service skills, a team-focused attitude, and a drive to resolve issues.
  • Familiarity with ticketing systems, especially ConnectWise or ServiceNow is a bonus.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
  • An eagerness to learn, strong time management skills, and a proactive approach to their work.

This role is an excellent stepping stone with potential growth into a Billing Manager position as you gain experience and become familiar with our systems and services.

Ready to make an impact in a role with growth potential? Apply now

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.