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Role: Customer Service Administrator
Contract: Temporary up to 6 weeks
Salary: £13 per hour
Location: Shirley Solihull B90
Hours: Monday to Friday 9am until 5.30pm
We are working on behalf of our client who is seeking to recruit an experienced Customer Service Administrator to join their business immediately on a temporary contract basis to support with increased workload. The role of a Customer Support Administrator requires exceptional levels of attention to detail, accuracy and customer service skills over phone and email.
Due to the office location at Blythe Valley Business Park in Shirley Solihull B90, you will need to be a driver with your own transport due to the poor public transport links.
Role and responsibilities:
- As a Customer Support Administrator, you will be assisting with offboarding customers and handling their requests to cancel their contract service
- Responsible for calculating any early termination fees using an internal database and advising customers of the contractual obligations of ceasing services
- Liaising with third-party suppliers to agree termination dates of service
- Ensuring that termination of services takes place on the agreed date
- Advising the Billing Team to stop charges in relation to ceased services from the agreed date
- Advising third party suppliers to stop services billed to the company to ensure revenue protection
- Resolving any queries with customers and or third parties either on the telephone or by email
- Chasing third party suppliers for updates as required
- Scanning and updating customer documents to digital contracts
- Updating the customer contract database as and when services change
- General administration support as required within the department
- Daily use of MS Outlook, TEAMs and Excel
Skills and experience required:
- Proven work history in a customer service role is essential
- Excellent attention to detail and data accuracy skills essential
- Ability to communicate confidently with customers, colleagues and 3rd parties
- Positive and enthusiastic mentality
- Ability to work accurately in a fast paced environment
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If you have the relevant skills and experience, and actively seeking an immediate start temporary role in Customer Service or Administration then please apply today.
