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Customer service representative
Customer Service Administrator

Customer Service Administrator

Pertemps Redditch Commercial

Posted 8 hours ago, valid for 6 hours

Solihull, West Midlands B90 4SF

Full Time

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Sonic Summary

The Customer Service Administrator position is a permanent, full-time role based in Solihull with a salary of £25,000.
Candidates should have experience in customer service, administration, or sales order processing.
The job requires strong communication skills and the ability to work in a fast-paced environment.
The role involves making outgoing calls, handling incoming queries, and maintaining accurate records.
This position is office-based with working hours from 9 am to 5 pm, Monday to Friday, and does not offer hybrid working options.

Job Title: Customer Service AdministratorJob Type: Permanent, Full Time Salary: £25,000Location: Solihull (office based)Job Description for Customer Service Administrator: Are you customer service professional with experience within a sales office? We have an exciting opportunity to join an organization in the Solihull area; they offer a great culture with the opportunity to use your administrative skills as a keen attention to detail is required with the ability to provide an excellent customer service and process customers orders affectively and efficiently. If you have experience within a customer service, administration, or sales order processing this may be the perfect next step for you! The role is full time in the office Monday-Friday and working hours are 9-5pm (no hybrid working). Key Duties and Responsibilities for Customer Service Administrator:

Make outgoing calls following online enquiry/registering of interest.
Take incoming calls and solves queries effectively and efficiently.
Communicate with customers via email remaining professional and with an excellent manner.
Log notes on system with accurate and relevant information.
Build rapport with customer to maximise on enquiry to conversion.
Analytical skills to assess customer needs and provide tailored solutions
Ability to work in a fast-paced environment while maintaining attention to detail

Skills and Experience Required for Customer Service Administrator:

Experience within a customer service and administration position essential.
IT proficient including the use of Microsoft office.
Strong communication skills.
Ability to work in a fast paced environment.

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