Customer Service

Kate+Co

Posted 18 hours ago, valid for 22 days

Solihull, West Midlands B90 4SF

£24,000 - £28,800 per annum

Part Time

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Sonic Summary

The KC Group is seeking a dedicated Customer Service professional to join a respected company in Solihull.
This role involves being the first point of contact for customers, providing support via phone, email, and live chat.
Candidates should possess excellent communication skills, strong interpersonal abilities, and attention to detail.
Previous customer-facing experience is a plus but not required, as training will be provided.
The position offers a competitive salary and requires no specific years of experience.

Are you excited about providing great customer service and looking to advance in your career? The KC Group have partnered with a respected company in Solihull who are looking for a dedicated Customer Service professional to join their team. In this role, you will be the first point of contact for customers, providing timely support through phone, email, and live chat. Your main tasks will include answering customer questions, processing orders, and managing customer accounts. The role requires solving problems quickly and keeping customers happy.The ideal candidate will have:- Excellent Communication Skills: Able to convey information clearly and professionally in both writing and speaking.- Strong Interpersonal Skills: Friendly and approachable, able to build good relationships with customers and colleagues.- Attention to Detail: Careful in handling customer information and processing transactions correctly.- Problem-Solving Abilities: Quick thinker who can resolve issues efficiently.- Experience in Customer Service: Previous customer-facing experience is a plus but not required. Training will be provided.- Technical Proficiency: Comfortable using customer service software and CRM systems.This role offers a competitive salary and working hours of 9am-5pmIf you are motivated and passionate about customer service, this role offers a chance to improve your skills and grow within a respected company. Take the opportunity to make a difference and advance your career in a supportive environment.

If you would like to discuss the role further, please do not hesitate to contact Kirstie Carter on or email me at

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