Service Coordinator/ Scheduler

Service Coordinator/SchedulerBirmingham, Marston Green£25,000 Per annumMonday - Friday, 8am - 5pmPermanent, Office-Based

Role Overview:As a Service Coordinator/Scheduler, you will be responsible for arranging, planning, monitoring, and coordinating field engineer activities. Your goal is to maximise engineer utilisation and deliver against KPI-based revenue and activity targets. You will be the first line of contact for customers' reactive callouts and preventative maintenance and remedial scheduling, promoting a high level of customer service and commercial awareness at all times.

Principal Responsibilities:

• Schedule Preventative Maintenance visits.
• Schedule Reactive Calls & Revisits.
• Liaise with customers and engineers to maximise the productivity of scheduling activities and deliver high-quality customer service.
• Take frontline calls from customers, acting as the initial point of contact and resolving their queries.
• Ensure all visits are booked efficiently in accordance with company procedures, maximising engineer utilisation and efficiencies.
• Ensure customer KPIs are met whenever practicable and liaise with customers in a timely fashion if not.
• Work across the team and regions in managing national and key accounts to provide a seamless service.
• Ensure that engineering data received from handheld devices is professional and compliant.
• Manage/schedule sub-contractors to ensure they comply with company standards and deliver required services professionally and timely.

Essential Skills:

• Fluent communication with customers, manufacturers, and internal staff.
• Ability to resolve customer-related issues.
• Understanding and acting on KPI information - numeracy is essential.
• Positive team player.
• Ability to prioritise workloads to meet agreed deadlines.
• Excellence in delivering quality customer service and exceeding customer expectations.
• IT literate (Word, Excel, and Outlook).
• Calm, resilient, and flexible with experience in a fast-paced service environment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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