Housing Services Manager
Solihull
Temporary
Full Time
Summary:
Exciting opportunity for a skilled Housing Services Manager to lead customer-focused housing services in Solihull, delivering excellence in tenancy management, income collection, and community engagement.
THE ROLE:
As the Housing Services Manager, you will oversee key housing services while driving performance, customer satisfaction, and strategic development.
Key responsibilities include:

Leading and motivating teams in tenancy management, income collection, and money advice services.
Implementing a new Tenancy Policy and robust neighbourhood management strategies.
Maximising income collection and supporting tenancy sustainment initiatives.
Fostering multi-agency collaborations to enhance service delivery and outcomes.
Overseeing compliance with policies, regulations, and best practices, including safeguarding.
Managing budgets and ensuring value-for-money service delivery.
Deputising for the Head of Housing as required.

THE CANDIDATE:
The ideal candidate will have extensive experience in a senior housing services role, demonstrating exceptional leadership and customer focus.
Key requirements include:

A degree or professional housing qualification (or equivalent experience).
Proven ability to lead, manage, and inspire diverse teams to achieve high performance.
Strong knowledge of social housing legislation, particularly income collection and tenancy management.
Excellent communication skills, with the ability to build positive relationships with stakeholders.
Analytical and organisational expertise, with a track record of achieving results in a dynamic environment.

THE CONTRACT:

Temporary
The pay range for the role is 35.00 per hour LTD company rate. The PAYE equivalent is 29.84 per hour, inclusive of holiday.

HOW TO APPLY:
To apply for this role, please email a copy of your CV to (url removed) or call on (phone number removed) to discuss the role further