- Provide expert support for Microsoft 365 platforms, including Exchange, SharePoint Online, Power Apps, Power Automate, and Intune.
- Support end users with IT network issues, including Wi-Fi, laptop queries, and general troubleshooting.
- Manage M365 security compliance, including Conditional Access policies and Data Loss Prevention (DLP).
- Coordinate IT incidents and change requests with our IT partners, ensuring SLA and KPI adherence.
- Support IT projects such as Windows 11 upgrades, DLP implementation, and laptop provisioning.
- Assist in supplier relationship management, including attending service reviews and ensuring compliance with IT policies.
Back to searchIT Support Analyst
Big Red Recruitment
Posted 2 days ago, valid for 19 days
Solihull, West Midlands B90 4SF
Full Time
Retirement Plan
Life Insurance
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Sonic Summary
- The position of IT Support Analyst is available in a dynamic, multi-supplier environment focused on collaboration and innovation.
- Candidates should have hands-on expertise with Microsoft 365 platforms and strong knowledge of networking concepts and protocols.
- The role involves providing expert support, managing IT infrastructure, and coordinating IT incidents while ensuring SLA and KPI adherence.
- This is a permanent position based in Solihull, offering a salary of up to £43,000 along with various benefits including a bonus and pension scheme.
- Applicants are encouraged to apply regardless of their background, with a commitment to Neurodiversity inclusion and reasonable adjustments during the interview process.
