Our client are seeking a dedicated and proactive Claims Handler to join a dynamic team based in Birmingham. Reporting to the Claims Relationship Manager, the Claims Handler will be responsible for ensuring timely, fair, and efficient claims resolutions. This includes providing expert advice on claims-related matters within the scope of authority, both before and during the claims process. The role involves interacting with clients and colleagues to deliver high-quality service and support.
Key Responsibilities:

Manage the end-to-end claims process by adhering to established claims management procedures and guidelines.
Effectively manage your diary to ensure follow-up on outstanding claims items, particularly regarding missing documentation from clients or insurers.
Build and maintain strong client relationships by understanding their risk exposures and insurance needs, using insights gained from their claims history and experience.
Accurately record and maintain claims, client, insurer, and compliance-related data in the Acturis system.
When necessary, conduct client visits to review claims or provide additional support.
Undertake additional duties as required to support the business and team objectives.
Adapt to changes in business needs and adjust priorities accordingly.

Key Skills and Attributes:

Strong problem-solving and analytical skills to identify issues and develop effective solutions.
Excellent communication, presentation, and facilitation skills.
Ability to influence and negotiate effectively with clients and stakeholders.
Proven ability to build and manage relationships with clients and colleagues.
Flexibility to adapt quickly to changing priorities and business requirements.
Commitment to delivering high-quality service and professional standards.
A client-focused approach, with a reputation for being honest and transparent in managing expectations.
Tailors communication and approach based on audience and situational understanding.

Required Experience and Knowledge:

Solid understanding of the financial services industry, including relevant regulatory frameworks.
In-depth knowledge of a wide range of insurance policies, such as combined liability, property, motor fleet, and others.
Understanding of client business operations, including knowledge of specialist sectors (e.g., sub-contracting), and how these impact insurance needs.

If you are a results-oriented individual with a passion for delivering exceptional service and building strong client relationships, we would love to hear from you.