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Operations manager duties:
- manage the day-to-day activity of Trade Supervisors, Trade Engineers and sub-contractors, ensuring that all business objectives are met within overall time, cost and budget constraints.
- Ensure a strong proactive level of field management both directly and through the team of Supervisors.
- Liaise closely with support functions within Maintenance Operations to ensure the timely, cost-efficient delivery of customer focussed services.
- Maintain and build strong internal and external client relationships, working to exceed customer expectations whilst fully meeting contractual requirements and targets.
- Operate within an assigned budget and deliver agreed financial and operational targets.
- When required, to support the management and delivery of voids, programmed, and project works.
- Understand, monitor, and consistently deliver against customer, commercial and internal operational KPI's.
What is required for the role:
- Qualified in a building related subject to HNC, City & Guilds, NVQ or relevant trades background
- Knowledge of health and safety legislation (including CDM) and good practice, and experience of applying this knowledge in a repairs and maintenance setting.
- Competent in budget setting and monitoring
- Experience managing a maintenance team within a social housing setting
- Experience of formal contract agreements and procurement activities
Benefits of the Operations Manager role:
- Annual leave starts at 25 days per year plus bank holidays
- Annual leave purchase scheme option to buy up to an additional 5 days per year
- Enhanced family leave (maternity, paternity and adoption)
- Organisational Sick Pay
- Generous Pension Scheme The option to contribute 4%, 6% or up to 10% - company match
- Life cover of three times your annual salary if you join the pension scheme
If you are interested in the Operations Manager role, apply online now or contact Chelsie on (phone number removed)/ (url removed)
