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Are you ready to become a pivotal player in the automotive industry? We're seeking a dynamic Technical Advisor to join our team in Solihull!
The Technical Adviser is the key contact person between the clients Dealer network and the respective vehicle Manufacturers. This role requires a full and comprehensive understanding of their products, process, systems, automotive legislation and manufacturers policies and procedures.Why Join Us?
- Competitive salary: £38,500 (Monday-Friday).
- 25 days holiday + Bank Holidays.
- BUPA cover and generous pension.
- Secure, free parking and canteen.
As a Technical Advisor, you will need to have/be:
- A minimum 5 years' experience working within a busy franchise dealer, vehicle manufacturer or technical service role
- Have experience of working on alternative fuel powered vehicles
- Have a good working knowledge of connected car technology, APP integration and have relevant BTech or City and Guilds, IMI Automotive Technical qualifications
- Excellent Motor Vehicle mechanical knowledge, by experience and qualification
- Previous experience of working within an automotive Aftersales department
- First class knowledge of all aspects of dealer aftersales systems and practices
- Have good I.T Skills - including but not limited to MS Office suite of products
- Excellent written and verbal skills
- Strong customer service and problem-solving skills
- Meticulous
- Professional and polite
- Ability to work under pressure
- Strong organisational skills with the ability to time manage, multi-task, and prioritise
- Ability to work as part of a team or using your own initiative
Role of a Technical Advisor:
- Receiving and responding to telephone calls from dealers requesting responses to their customer concerns appertaining to technical, accessories and vehicle conversions.
- Identifying any product issues, provide detailed reports on the issues to the technical team and where necessary the respective vehicle manufacturer.
- Assisting where necessary regarding legal issues and should the need arise attending court.
- Assist in the development and implementation of the technical reference library, with specific attention to technical data, accessories, and vehicle conversions.
- Communication and teamwork: To develop and maintain professional, positive working relationships with all the dealership partners and manufacturers.
- Manage the departments, manufacturer, and business information flow to reduce defect reoccurrence, improve defect resolution times, to ultimately improve manufacturer relationships and customer, dealer satisfaction.
- Provide detailed daily reports on dealer product issues and distribute these to the line manager and colleagues to identify dealer specific problems.
- Keep daily log of all dealers who contact to identify department work loading and resource allocation.
- Identify product issues and produce detailed technical reports for manufacturers and department personnel to aid in the speedy resolution of product defects
- Work with manufactures in the production of and distribute of all technical bulletins and technical literature.
- Work with department colleagues to track trends in product issues and produce reports to facilitate further manufacturer actions to help with their investigations and continuous product improvement.
