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We are looking for an experienced and qualified Property Manager who will be responsible for the Day to Day management of a portfolio of developments defined within a geographical location.
All management aspects of the development will be the responsibility of the Property Manager.
Specific responsibilities are detailed below. The role of the Property Manager is varied, and additional tasks may be added at any time.
Key Responsibilities
- To carryout development inspections as necessary to ensure the Companies’ responsibilities are met.
- To proactively communicate with customers regarding our management of their development, ensuring communication strategies are achieved and reviewed on a regular basis.
- To effectively manage the relationship with the customer, this includes but is not restricted to: - Responding to customer queries via Telephone, Email and Letters. - Work with and build positive relationships customer formed groups such as RA’s, RMC’s, RTM etc. - To report to each client on a regular basis regarding the ongoing management of the development. - Attending meetings with customers and clients as required.
- Ensuring development management strategies are produced, met and reviewed on a regular basis.
- Ensuring development information is produced and distributed as necessary.
- Ensuring Customer complaints are resolved effectively and in a timely manner.
- To liaise with our Accounts department to ensure accurate financial management of the development.
- Source, Appoint and Manage competent trade persons to undertake works across the portfolio.
- To ensure all works undertaken by contractors are of suitable quality and cost effective.
- To ensure all Health & Safety and Industry legislation is adhered to.
- To actively source new business opportunities.
- Manage developer clients to encourage New Business opportunities.
- To build effective working relationships with in-house departments.
- To ensure all monthly reporting is completed accurately and in a timely manner.
- Supporting other colleagues when necessary.
- To support and deputise for the management team when necessary.
- To sign off invoices for works undertaken as necessary.
- To effectively manage ad-hoc projects (such as redecorations) as required.
- To manage, update & promote the web portal service both internally and to all property owners.
- To ensure the business reputation is protected at all times.
Essential Skills
- Experience in the residential property management sector
- A proven track record in customer services
- Must be at least Associate level with The Property Institute (ATPI)
- Must have a full UK driving license (maximum 6 Points)
- Must have intermediate computer skills in Microsoft packages.
- Previous experience of contract management
- An understanding of leasehold property legislation
- Previous dealings with Resident Management Company directors
- Client focussed, organised, self-motivated, with ability to use own initiative and work to tight deadlines
- Attention to detail, whilst having the ability to keep perspective and make informed decisions
- An excellent communicator (oral and written) with good presentation and negotiation skills
- Have the ability to communicate with individuals at all levels (inside and outside of the business)
Desirable Skills
- Advanced knowledge of Microsoft computer packages
- Demonstrable management and leadership experience
- A proven track record of budgeting and account management
- Previous experience of Propman/Qube / Fixflo (or other industry related) software
- Effective client handling skills
Qualifications & Education
- GCSE grades A-C in English
- Relevant industry qualifications
- Customer service qualifications desirable but not required
For further information, please contact Chris Oliver from AMR Midlands
AMR are one of the UK’s largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market.
We recruit for the roles of: Branch Manager, Residential Sales Manager, Valuer, Lister, Senior Sales Negotiator, Residential Sales Negotiator, Residential Sales Progressor, Country Homes Negotiator, Senior Lettings Negotiator Lettings Negotiator, Lettings Manager, Lettings Coordinator, Letting Administrator, Property Manager, Block Manager, Regional Manager, Regional Director, Area Manager, New Homes Sales Advisor, Land Finder, Land Buyer, Surveyor, Mortgage Advisor, Mortgage Consultant, Commercial Negotiator, New Homes Sales Consultant.
We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.
