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- Confident
- Bubbly
- Outgoing
- Customer Support: The candidate will be responsible for providing exceptional service to customers, whether through phone, email, or in-person interactions, ensuring that each customer is happy and satisfied.
- Product and Service Promotion: They will have the opportunity to naturally upsell the company’s products and services, helping customers find the solutions they truly need.
- Administrative Tasks: The role involves handling essential details such as updating orders and performing administrative duties to ensure smooth operations, allowing the team to focus on core tasks.
- Communication: The successful candidate will communicate clearly and confidently with customers, answering questions and maintaining open, friendly lines of communication.
- Social Media Engagement: They will assist in creating engaging campaigns for the company’s social media platforms, attracting new customers and keeping current ones excited about the brand.
- General Support: The candidate will play an integral role in the day-to-day operations of the business, contributing to its overall efficiency and success.
- Strong understanding of Outlook, Excel, and general computer skills.
- Excellent phone etiquette and communication skills, with the ability to make customers feel heard and valued.
- A natural problem-solver, eager to enhance the customer experience and address concerns effectively.
- Highly organised and self-motivated, able to handle multiple tasks simultaneously.
- Creative and open-minded, particularly when it comes to marketing and customer engagement.
- A strong desire to learn and grow, whether by mastering new tools or enhancing skills in customer service and sales.
- Competitive salary of £23,000 per year.
- Company pension plan to support future financial security.
- Free parking to make commuting easier.
- A supportive, collaborative team environment where individual ideas and contributions are highly valued.
- Full-time position, 4 days throughout the week 0900-1700 and one day at the weekend , Saturdays 0930-1730.
- Enjoys making a positive impact in people’s lives by delivering friendly and thoughtful service.
- Thrives in a fast-paced setting, welcoming new challenges and responsibilities.
- A team player who enjoys collaborating to achieve shared goals.
- At least one year of customer service experience is preferred, but individuals with a passion for the role and the ability to add value will be considered.
