Service Delivery Manager (6-month FTC), £50,000 p.a, hybrid on site 2 days per week.
South Birmingham
We are seeking a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM).
Primarily you will be;
Managing outsourced Application providers, Network, Telephony and Desktop Services providers
Managing internal business Incident, Problem, Change requests
Owning and coordinating response to P1's
Bringing continual improvement to the clients ServiceNow platform, maximising the system config and processes in combination with development team
Key Responsibilities:
- Ensuring compliance with agreed SLAs and KPIs.
- Build rapport and manage relationships with stakeholders, ensuring their needs and expectations are met.
- Handle supplier management, ensuring that external vendors deliver quality services .
- Utilize ServiceNow for incident, problem, and change management processes.
- Continuously improve service delivery processes and identify areas for optimization.
Skills and Qualifications:
- Proven experience in ITIL / ITSM.
- Strong stakeholder management skills.
- Experience in supplier management.
- Proficiency in using ServiceNow.
- Excellent communication and problem-solving skills.
This role offers a challenging and dynamic environment for a proactive and experienced Service Delivery Manager.
Please apply in the first instance if you feel this is a very close match.
Back to searchService Delivery Manager
Amtis Professional Ltd
Posted 9 days ago, valid for 5 days
Solihull, West Midlands B91 3SX, England
£50,000 per annum
Full Time
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Sonic Summary
- We are looking for a Service Delivery Manager for a 6-month fixed-term contract in South Birmingham, offering a salary of £50,000 per annum.
- The role requires proven experience in ITIL and IT Service Management (ITSM), along with strong stakeholder and supplier management skills.
- Key responsibilities include managing outsourced application providers, overseeing internal incident and change requests, and improving the ServiceNow platform.
- The successful candidate will work hybrid, being on-site 2 days per week, and must ensure compliance with SLAs and KPIs while building relationships with stakeholders.
- Excellent communication and problem-solving skills are essential for this proactive position.
