Housing options officer

Housing Options and Advice Officer

Are you a specialist in social housing that has Housing Options experience? Are you able to push yourself to reach performance targets? The London Borough of Brent are looking to employ an individual with an enthusiastic attitude to deliver a high-quality housing service to our residents in the area. The successful candidate will be required to join a dynamic, customer focussed team with aims to reach targets are solve any complex problems that appear in the job role. Structured supervision and appropriate training/support will be given prior so they can confidently carry out their role.

Essential Requirements: Candidates are required to have sound working knowledge and experience of undertaking homelessness assessments using the following:

• Housing Act 1996
• Homelessness Reduction Act 2017
• Homelessness Code of Guidance
• Safeguarding and risk management
• Equality Act 2010: Public sector equality duty
• Domestic Abuse Bill 2021 Candidates will also need to be effective communicators working effectively with customers, landlords, accommodation providers, and partner organisations to achieve successful outcomes for homeless applicants. The role will predominately include:
• Interviewing and assessing homeless people
• Preventing homelessness by promoting housing options and providing effective advice
• Determining whether applicants are owed a statutory duty under Part VII of 1996 Housing Act as amended.
• Participating in a duty rota system with other Housing Options Officers
• Effectively managing a caseload, within the constraints of the HRA
• Utilising and updating the HOPE/Orchard housing management systems.

If you have previous experience in these areas and keen to develop your knowledge further this is a perfect team for you. Management that are willing to help all case managers be the best they can possibly along with a strong hour rate.

Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack to.

If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)