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South Croydon
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Service Management Consultant

Service Management Consultant

SR2

Posted a month ago, valid for 7 days

South Croydon, Surrey CR2 0JT, England

£500 - £550 per day

Full Time

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Sonic Summary

The position is for two Service Management Consultants with SC Clearance, requiring a hybrid work model and weekly travel to Croydon office.
The pay rate ranges from £500 to £550 daily and the role is classified as outside IR35.
Candidates should have proven experience in setting up and managing service wraps for critical internal tools and in vendor management.
Essential skills include stakeholder management, process optimization, and effective project governance.
The ideal candidates will possess strategic vision along with hands-on experience in optimizing processes and efficiencies.

Title: Service Management Consultant

Clearance: SC Minimum

Location: Hybrid, once weekly travel to Croydon office

IR35Status: Outside IR35

PayRate: £500 - £550 daily

About:

We are working with a critical central government department needing 2 Service Management Consultants to join their project. This is an important role to provide a service wrap around their internal tools to ensure full end to end support.

The successful candidate will act as a bridge between the service, the tool and the vendors. They will have had practical experience of optimising processes, efficiencies and response times in previous roles. There is the need for both a strategic vision, whilst being stuck in where needs be.

Essential Skills & Experience:

SC Clearance
Vendor Management
Proven experience of the set up / management of service wraps for critical internal tools
Stakeholder management - ensuring stakeholders are kept informed throughout the escalation of tickets
Process / response time optimisation to iteratively improve the service wrap
Effective project governance

Desirable Skills:

Dynatrace, ServiceNow or similar
Public Sector Experience
Background in consulting

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