Complaints Officer - Repairs

Adecco

Posted 16 hours ago, valid for 18 days

South Croydon, Surrey CR2 0JT, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The role of Complaints Officer - Repairs is a temporary position within the public sector, specifically local government, for a duration of 3 months with a possible extension.
This full-time role requires the successful candidate to work 36 hours per week, Monday to Friday, with hybrid working options of 2-3 days in the office located in Croydon.
The salary for this position is £19.95 per hour PAYE or £25.88 per hour Umbrella, which will increase to £27.12 from the 13th week.
Candidates must have previous experience in handling Repairs Complaints, as the role involves investigating and resolving complaints related to housing repairs.
The position also requires coordination of various inquiries, including Freedom of Information requests and cases referred to the Local Government Ombudsman.

Complaints Officer - Repairs
Public Sector - Local Government
Temporary Role - 3 months possible extension
Full Time - Monday to Friday, 36 hours per week
£19.95 per hour PAYE / £25.88 per hour Umbrella (increasing to £27.12 from 13th week)
Hybrid Working - 2 - 3 days in office (Croydon), remainder at home.

The successful candidate will be responsible for investigating, resolving and responding to complaints at Stage 1 and 2 of the Corporate complaints procedure in Housing - with a particular focus on responsive repairs. Coordinating and responding to Freedom of Information requests, Data protection enquiries and complaints, Press enquiries, Red File cases as they relate to the service, complaints and enquiries that come through the offices of the Leader of the Council, Chief Executive, Council Executive Directors and Directors or other Heads of Service. Also responsible for coordinating and responding to cases that have been referred to the LGO and enquiries from Members of Parliament and Elected Members of the Council.

Previous experience in handling Repairs Complaints is essential.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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