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Senior IT Technician - Hybrid - Sth East and Sth West London /Surrey borders (Education sector) : Permanent -Up to £35800 +excellent benefits
We're seeking a passionate and strategically minded senior technician to join our client’s dynamic team. In this exciting role, you'll be at the forefront of providing exceptional technical support to the staff and students. We are looking to speak with candidates who have experience in IT service management and /or working at a high level of IT Support. This role is not mundane ! You will be responsible for managing the Trust’s IT service desk queue - delivering project work and supporting the Trust’s strategy- your experience and understanding within the IT world will be invaluable.
Key Responsibilities:
- Delivering top-tier support and troubleshooting and resolving a wide range of IT issues, including networks/servers and cloud-based services, with a strong knowledge of IT systems as well as assisting in delivering of IT projects.
- Ensuring service excellence: Knowledge of ITIL and an understanding of the education landscape.
- Ensuring timely resolution and proactive communication with users. We want to speak to people with an analytical approach to their work.
- Continuous improvement: Identify and implement solutions to recurring issues, conducting root cause analysis to prevent future problems.
- Project involvement: Contribute to small-scale IT projects, demonstrating strong project management / communication skills.
This role will be part hybrid with some travel to other parts of the Trust
