Tenancy Officer

• Tenancy Officer (2 positions available!)
• Public Sector - Local Authority
• Temporary Role - 3 months with possible extension
• Full Time - Monday to Friday, 36 hours per week
• £21.72 per hour PAYE / £28.17 per hour Umbrella
• Hybrid Working - 3 days in office / on site in Croydon, 2 days working from home
• IT equipment provided
• ASAP Start

* UK Driving Licence and own vehicle is desirable although not essential *

Adecco are recruiting for TWO Tenancy Officers on behalf of our Public Sector client. The Tenancy Officers will be responsible for delivering high-quality, customer-focused housing management services to Council tenants and leaseholders. Improving resident satisfaction, building trust, and ensuring residents are happy with their homes.

Key Responsibilities:

• Identify environmental improvements to estates.
• Collaborate with teams for effective regeneration initiatives.
• Partner with housing teams for coordinated estate management.
• Work with residents to improve services and outcomes.
• Liaise with the Anti-Social Behaviour Enforcement team.
• Coordinate with agencies on tenancy matters for vulnerable tenants.
• Report on quality control and recommend service improvements.
• Support the team manager with reports and resident communications.
• Use IT for efficient estate management.
• Deputize for the Team Manager when needed.
• Perform other duties as required.

Essential Knowledge:

• Housing and anti-social behaviour legislation.

Essential Skills and Abilities:

• Deliver high-quality customer services.
• Collaborate with residents to improve services.
• Manage anti-social behaviour cases effectively.
• Coordinate services to meet diverse customer needs.
• Ensure compliance with tenancy and lease agreements.
• Assist tenants in sustaining tenancies and independence.
• Meet performance indicators and service objectives.
• Assess complex situations and make quick decisions.
• Commit to equalities and challenge discrimination.
• Use listening skills to improve services.
• Plan and manage a varied workload.
• Adapt to change and embrace learning.
• Solve maintenance and tenancy issues.
• Analyze data and feedback for sound decisions.
• Build strong relationships with internal and external partners.
• Conduct property inspections and ensure regulatory compliance.
• Monitor safety risks and report communal repairs.
• Communicate effectively, both orally and in writing.
• Manage complaints and resolve them at the first stage.
• Attend meetings and make home visits outside normal hours.

Essential Experience:

• Customer management service in social housing.
• Collaborative work with teams and partners.
• Proficient in Microsoft Office and housing databases.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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