Temporary Accommodation Placement Officer PART-TIME

Adecco are recruiting for a Part-Time Temporary Accommodation Placement Officer on behalf of their Public Sector client.

• Temporary Accommodation Placement Officer
• Public Sector - Local Authority
• Temporary Role - 6 months
• Part Time - 30 hours per week across 4 days. you can have Mondays or Wednesdays as your non-working day.
• £19.95 per hour PAYE / £25.72 per hour Umbrella (increasing to £26.95 per hour from 13th week)
• Up to 29 days Paid Annual Leave (PAYE) (increasing to up to 37 days from 13th week)
• Fully office based in Croydon
• On occasion you may be required to work until 6pm however you can start later the next day to balance the hours

As Placement Officer, you will be expected to:

• Provide customer-centred advice for those in housing need, enabling residents to make informed choices about housing options available to resolve their housing needs.
• Place homeless households into emergency and long-term temporary accommodation.
• Allocate settled private rented properties to meet a diverse range of needs from homeless households.
• To ring around daily to secure properties for the use of emergency nightly accommodation.
• To follow up any interest from prospective new nightly accommodation landlords in consultation with Procurement Officers, provide them with the relevant information and inform them of the agreed nightly rate.
• Assess applicants' suitability for rehousing in line with legislation and Council policy and allocate properties in accordance with client risks and general circumstances.
• Be pro-active in minimising void period on emergency, temporary and settled private rented properties by re-letting with minimum delays.
• To ensure properties are health and safety compliant and have an up-to-date safety certificate to enable letting. To check the certificates and ensure they are compliant.
• To carry out discharge of the Council's homelessness duties where it is related to an offer of accommodation in line with legislation.
• To provide appropriate information, advice and guidance to applicants with a focus on managing customers' housing expectations.
• To work in an often-high pressured environment, assessing the accommodation needs of clients with often complex needs. To work late, as and when the service demands. This is to assist when late bookings are required.

Essential Knowledge required for this role:

• An understanding of homeless clients and the difficulties and challenges they face.

• Issues relating to the acquisition of emergency accommodation.

• Knowledge of diversity and needs of homeless clients.

• Knowledge of working with external providers and the required standards of all types of temporary and settled accommodation.

Essential Skills and Abilities

• Good verbal and written communication skills including the ability to negotiate with accommodation providers.

• An ability to deal with a diverse range of users.

• An ability to adapt tone in response to a clients' needs.

• An ability to write comprehensive emails and letters.

• The capacity to maintain effective functioning when working under pressure faced with difficult and demanding situations
• Ability to understand the department's objectives and relate them to the service.

• Ability to manage a varied and demanding workload, and to provide a consistently high quality of work with limited supervision.

• Ability to take responsibility for one's own and team's performance in delivery of a customer focused service.
• Ability to assess and communicate service issues and problems and identify and cost appropriate responses and solutions.

• Able to provide a service to members of the public consistently but sensitively, according to their individual needs.

• An understanding of equalities issues and how they relate to the diverse needs of customers.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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