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This role is working as a member of the customer service team responsible for managing a nominated group of business customers. Key functions include managing the customer relationship acting as primary customer interface, leading regular customer business reviews and to manage, monitor and report on their associated order book, including driving the supply chain to deliver to customer requirements.
Customer Service Representative - Benefits
- 25 days holiday
- Private Medical
- Pension scheme up to 13%
- 3x life assurance
Customer Service Representative - Key Responsibilities
- Customer relationship management
- Primary point of contact and interface with the customer (specific to function/segment requirements, ie Repairs, OE, Military, Commercial).
- Lead regular conference calls with key customers and lead customer business reviews (potentially off-site meetings).
- Order Book Management
- Own assigned customer order books
- Perform contract review of customer requirements
- Manage order arrears
- Expedite urgent customer orders
- Reporting:
- Produce, monitor and communicate customer performance metrics internally and externally.
- Communicate and escalate customer issues to functional internal/leadership teams
- Obtain and understand anticipated customer demand signals, owning business forecasting at part number level for assigned
Customer Service Representative - Key Skills
- Ideally someone who has an aerospace background but they are open to automotive or general Manufacturing background.
- Strong Account Management experience is a must. (4+ years ideally).
- Strong relationship builder.
- Ability to cope in fast paced environments
