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Are you a capable, high-energy technician looking to make the next step in your IT career? Do you have the enthusiasm, attitude, and energy for offering a first-class service?
We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is looking to expand their team. Managing over 400+ business IT systems, providing top-notch technologies and exceptional technical support to their customers.
In this role, you will work with a diverse range of technologies and customer landscapes, delivering services directly to clients. You will join a team of savvy technicians who excel in customer service, and you'll have the chance to contribute to their continued success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you.
Job Title: 2nd Line Support Technician
Salary: £35,000 - £40,000
Location: Redhill (own transport essential due to location)
Benefits:
 - 22 days annual leave, rising to 25 (accruing a day per year)
 - Performance-based bonus
 - Company laptop
 - Training opportunities
 - Frequent team social events
Are you ready for an uplifting and career forging challenge? Then lets get down to the nitty gritty…
Day-to-Day Responsibilities:
- Â Â Â Â Â Â Â Â Act as a 2nd line point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests.
- Â Â Â Â Â Â Â Â Maintain a high degree of customer service and take responsibility/ownership for support queries from start to finish, escalating if necessary.
- Â Â Â Â Â Â Â Â Develop strong working relationships with customers and third-party partners.
- Â Â Â Â Â Â Â Â Contribute to Project Work & new customer on-boardings when required.
What You’ll Bring:
- Â Â Â Â Â Â Â Â Gained experience of working within an MSP or similar environment, for a minimum of two/three years.
- Â Â Â Â Â Â Â Â Possess a good understanding of; Microsoft Windows based technologies (i.e. Active Directory), Servers (I.e. Hyper-V, VMware, Dell), Virtual Desktop (I.e. Citrix, RDS)
- Â Â Â Â Â Â Â Â Networking (i.e. switches, firewalls), Backups (i.e. Veeam, off site).
- Â Â Â Â Â Â Â Â Exceptionally well organised person, with an eagle eye for detail.
- Â Â Â Â Â Â Â Â Superb communication skills, both verbal and written. A believer in the art of communication.
- Â Â Â Â Â Â Â Â Comfortable with working some (paid) overtime periodically, as is the nature of working within IT.
- Â Â Â Â Â Â Â Â Harbour a natural curiosity and passion for technology
**Ready for this career-defining opportunity?** **Apply now and make your mark in IT!**
For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
