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AR676 - Aftersales Director
Location: Somerset
Salary: £80,000 + Bonusses & Benefits
Overview:
First Military Recruitment are currently seeking an Aftersales Director on behalf of one of our clients.
Our client are seeking a dynamic and experienced Aftersales Director to lead and oversee the operational activities of our organisation. The ideal candidate will have a strong background in material handling equipment, logistics, or a related industry.
This role plays a pivotal part in driving operational excellence, ensuring efficiency, optimising service and parts performance, and fostering a culture of continuous improvement within the organisation.
Duties and Responsibilities
- Develop and execute aftersales strategies in alignment with the company’s overall objectives.
- Lead aftersales planning to support organisational growth and profitability.
- Optimise processes, systems, and procedures to enhance productivity and cost-efficiency.
- Implement best practices in supply chain management, inventory control, and equipment handling.
- Set high standards by identifying performance gaps and driving best practices.
- Manage inventory and logistics for spare parts, ensuring availability and timely delivery to minimise equipment downtime.
- Identify opportunities for upselling and cross-selling aftersales services, including maintenance contracts, extended warranties, and training programmes.
- Utilise analytics to monitor key performance indicators (KPIs), such as service turnaround times, customer satisfaction scores, and revenue metrics.
- Leverage data insights to implement informed improvements.
- Manage and mentor a team of aftersales managers and support staff.
- Foster a culture of collaboration, accountability, and innovation.
- Maintain and enhance relationships with key suppliers and customers to ensure adherence to service level agreements.
- Ensure operational practices support exceptional service delivery.
- Monitor and manage operational budgets, identifying opportunities for cost savings and efficiency improvements.
- Contribute to financial forecasting and business planning activities.
- Drive the adoption of new technologies and systems to enhance operational capabilities.
- Stay abreast of industry trends and innovations in equipment handling.
Skills and Qualifications
- Proven experience in a senior aftersales leadership role, ideally within the material handling equipment or logistics sector.
- Strong knowledge of supply chain processes, warehousing, and distribution operations.
- Demonstrable success in driving operational efficiencies and managing complex projects.
- Comprehensive understanding of health, safety, and compliance in a logistics or equipment handling context.
- Excellent leadership and team development skills.
- Strategic thinking and problem-solving ability.
- Exceptional communication and interpersonal skills.
- Results-driven with a focus on achieving measurable outcomes.
- Proficiency in operational software and data analytics tools.
Location: Somerset
Salary: £80,000 + Bonusses & Benefits
