Ecommerce Account Manager

Rewards and Benefits

• Permanent role
• Excellent company culture
• Varied and interesting role
• Career progression opportunities
• Competitive salary

MTrecs Client Opportunity

Our client is an established and successful business based in South Tyneside. They are looking for an experience Ecommerce Account Manager to join their team on a full time, permanent basis. If you meet the person specification for the role, please apply below.

The role you will be doing

• Build and maintain strong relationships with their Ecommerce clients, acting as the main point of contact for all account-related matters.
• Drive revenue growth by identifying opportunities for account expansion, cross-selling, and upselling.
• Develop account strategies and implement initiatives to achieve sales targets.
• Analyse account performance, identify areas for improvement and develop action plans to optimise sales and profitability using tools available.
• Monitor key metrics and provide regular performance reports to clients.
• Stay up to date with industry trends, market dynamics, and competitor activities to identify opportunities and ensure our clients remain competitive in the eCommerce landscape.
• Develop a deep understanding of our products and services to effectively communicate their value propositions to clients and support their marketing efforts.
• Provide exceptional customer support to address client inquiries, resolve issues, and ensure a high level of customer satisfaction.
• Collaborate with internal teams to ensure prompt and accurate resolution of client concerns.
• Collaborate with cross-functional teams, including finance, sales, and logistics, to develop and execute effective account strategies, promotional campaigns, and new product launches.
• Support your clients to enhance their understanding of our Ecommerce platform, features, and best practices.
• Prepare regular reports on account performance, revenue projections, and market insights to share with internal stakeholders.

About You

• Proven experience in Ecommerce account management or a related role.
• Strong understanding of the Ecommerce industry, including trends and platforms
• Excellent communication and interpersonal skills with the ability to build and maintain relationships with clients at all levels.
• Analytical mindset with the ability to analyse data, identify patterns, and make data-driven recommendations.
• Exceptional organisational and time management skills to manage multiple accounts and priorities simultaneously.
• Strong problem-solving skills and the ability to work independently with minimal supervision.
• Domestic travel may be required once or twice a month.