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Overall Purpose of the Role as an AccountsReceivable Specialist
The purpose of theCash Collections roleis to be responsible for managing collections for a designated accounts receivable portfolio. Specific responsibilities include collecting customer outstanding balances by ensuring customer terms of sale are upheld; reviewing and taking action on orders on hold; responding to internal and external customer enquiries; creating reports, detailed analysis as well as other tasks and special projects as assigned by theFinance Operations Manager.
Proactively contributing to and promoting cross functional working to ensure a continuous development of a balanced customer, cost and cash focused culture.
Reporting & Key Relationships for an Accounts Receivables Specialist
This position works with all types of internal and external stakeholders including management to minimise risk, improve cash flow and in hand working capital.
Benefit included in the role of Accounts Receivables Specialist
- Holiday Entitlement of 33 Days per year (Including Bank Holidays).
- Free onsite parking.
- Life Assurance.
- 50% staff discount on product purchases.
- ReferralScheme.
- Baby Bonus Scheme
Main Duties & Responsibilities for an Accounts Receivables Specialist include
- Timely and accurate application of all receivable cash receipts in accordance with customer remittance advice including cheque, credit card, cash on delivery and electronic BACS bank receipts
- Process high volume receivable clearing and ensure they are within department guidelines
- Process A/R customer refunds
- Process returned receivable cheques/direct debits
- Daily credit card, cash sheet, and bank reconciliation - on a rota basis
- Manage a designated accounts receivable portfolio consisting of National, Retail and Independent business accounts
- Maintain complete, accurate and updated records of collection activity and account reconciliations
- Timely research and resolution of deductions or disputed items, and short/over payments.
- Responsible for review of orders on credit hold and taking appropriate action, including requesting interim credit limit reviews where necessary
- Responsible for account Stop procedures including placing and removing account stop's and working with internal and external stakeholders
- Establish and maintain strong working relationships with customers and all DDF functional teams to ensure objectives are met
- Manage & maintain assigned shared mailboxes working towards SLAs
- Research unidentified payments and assist in daily and monthly cash reconciliation to ensure an accurate month-end close.
- Managing Customer Portals Assist with queries raised relating to invoices processed/credits due.
- Cross functional support for other Accounts Receivable duties
- Continuous improvement
- As part of the finance team the job may include other general accounting duties as appropriate
- Other ad hoc duties/tasks as assigned by theFinance Operations Manager
Knowledge and Skills ideal for the role of an Accounts Receivables Specialist
- 3+ years experience in an Accounts Receivable team with a high volume of transactions and cash collection experience
- Proficient in MS Office including excel (vlookup / pivot tables) If possible, not vital
- Flexibility with a willingness to support cross functional team
- Experience of working in a control environment
- Strong accounts collections/cash apps experience
- Excellent communication skills
- Ability to work in a team environment
- Strong administration skills
- Experience of working with large complex data sets
- Ability to multi-task, prioritise and execute within deadlines
- Detail oriented with passion for accuracy and closure
- Microsoft Dynamics 365 experience an advantage
Key Measures for the role of an Accounts ReceivablesSpecialist
- Improved Aged debt (KPIs)
- Improved Debtor Days (KPIs)
- Ensure accurate month-end close by ensuring all unidentified payments are allocated (KPI)
- Manage and maintain shared mailbox in a timely and accurate manner (KPI)
- Improved stakeholder relationships (external & Internal Sales)
