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Ref: 4001
Job: Customer Service Executive - Inbound and Outbound
Location: Southall
Salary: £25,300 plus commission (up to £6,000 per annum)
Main Responsibilities:
Our well-established client is currently seeking a Customer Service Executive to work in a varied business-to-business customer service environment, working to SLAs and providing your clients with an excellent "order journey". The successful candidate will have previous customer service experience, good communication skills and be results-orientated individual.
You will be taking inbound and making outbound calls, building relationships with your nominated accounts in order to successfully upsell and cross-sell your products. sible.
You will process orders through the database, ensuring all documentation is raised in a timel and accurate way.
You will handle any customer issues, supporting them in resolution through case management - escalation to your Team Lead when appropriate.
You will work closely with the sales team, generating and allocating leads to them.
This is an office-based role.
Please only apply if you match all of the above criteria.
S4 is acting as an agency for this role.
At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 10 - 20 minutes.If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on.Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.
Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.
