Production Operative

Genesis is looking for an Installation Engineer, they will install hydraulic levelling systems to the product within the set KPI’s and provide a comprehensive handover to the customer.

You will be working in a vehicle service centre; customers will be bringing in their campervan/motorhomes to have the product installed on them

Main Duties & Responsibilities

• Follow all safety requirements
• Provide an excellent customer service to Service Centre customers
• Follow the Standard Operating Procedures to install the appropriate levelling system
• Test & commission levelling systems
• Seek support when necessary to troubleshoot should issues arise with the installation
• Liaise with customer service staff to advise of issues/delays with the installation
• Provide a comprehensive handover to customers, ensuring customers are aware how to fully utilize the product
• Complete all necessary paperwork associated with the installation
• Maintain a thorough working knowledge of AL-KO products & systems, new and existing.
• When necessary, explain new features and suggest upgrades to customers
• Participate in ongoing training to keep up to date with the latest developments in the industry
• Carryout and/or support with projects
• Follow all necessary safety requirements
• Any additional duties as and when required.

Key Requirements:

• Mechanical & electrical awareness, ideally having previous experience installing levelling systems
• Proven ability to work independently and to deadlines
• Excellent communication & interpersonal skills
• Proven problem-solving skills
• Strong customer service skills