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We are seeking an experienced and visionary Head of Housing Management to provide strategic and operational leadership across housing management services, tenant empowerment, tenancy fraud prevention, and leaseholder services. This is a pivotal role in transforming housing services, ensuring compliance with regulatory standards, legislation, and government guidance, while driving service improvement, customer engagement, and operational excellence.
As the strategic lead for tenant empowerment and engagement, you will place residents at the heart of service delivery, ensuring that services are efficient, customer-focused, and reflective of the diverse needs of the community.
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Key Responsibilities
路Provide strategic and operational leadership to ensure high-performing housing management services.
路Drive service transformation, embedding a culture of performance, innovation, and continuous improvement.
路Set and monitor ambitious service performance targets, ensuring value for money and high customer satisfaction.
路Lead on tenant empowerment and engagement, ensuring the customer voice influences service design and delivery.
路Ensure services meet regulatory standards, legal requirements, and best practices in housing management.
路Oversee tenancy fraud prevention, leasehold management, and resident safety compliance.
路Lead on safeguarding the well-being of vulnerable tenants, working closely with Adult Social Care and Children's Services.
路Manage financial, staffing, and physical resources, ensuring budgets are controlled effectively.
路Maximise income collection, cost efficiency, and investment in service improvements.
路Work in partnership with internal and external stakeholders to develop multi-agency approaches to housing challenges.
路Collaborate with housing associations, community groups, and enforcement agencies to deliver coordinated housing services.
路Act as an advisor to senior leadership and elected members, ensuring strategic housing priorities align with broader council objectives.
路Promote resident involvement and co-production of services, ensuring transparency and accountability in decision-making.
About You
路Extensive senior management experience in social housing, with a track record of driving service improvement.
路Strong knowledge of housing legislation, compliance frameworks, and regulatory standards.
路Experience of leading large housing teams, implementing policy, and managing multi-million-pound budgets.
路Proven ability to manage change, embed cultural transformation, and enhance customer satisfaction.
路Expertise in safeguarding, tenancy fraud, and leaseholder management.
路Strong leadership and strategic thinking skills.
路Ability to influence and engage with stakeholders at all levels.
路Excellent problem-solving and decision-making capabilities.
路High level of political and commercial awareness in a housing management setting.
路Chartered Institute of Housing (CIH) Level 5 qualification or equivalent experience.
路Evidence of continuing professional development (CPD) in housing and leadership.
How to Apply
If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.
If you do not hear from us within 48 hours of applying, your application has been unsuccessful.
Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
