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Job Title: Distributed Field Support Engineer
Location: Southampton / Portsmouth
Salary: D.O.E
Interview Process: 2-stage process
This is a fantastic opportunity for a IT Engineer to develop your career within a well established business offering career stability, progression along with other benefits!!
Key Responsibilities
- Achieve KPI target of 5 visits/fix's per day.
- To repair diagnose and replace PC's, Laptops, Printers, Servers and retail equipment and associated peripherals.
- To perform desk side support to clients as requested.
- Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
- Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements.
- Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
- Assist other engineers in the delivery of service to our customers.
- Cover site roles where required due to planned or un-planned absence.
- Be able to do customer rebuilds and configuration to desk.
- Will carry out AV repairs and Printer repairs.
- Will be able to carry out IMAC projects with little supervision.
- Act as mentor to Grades 1 through to 3 Engineers.
- Participate in 24/7 coverage via a rota system.
- Carry out any other reasonable request from your line management.
Skills and Experience
- Knowledge of PC, Laptop, Printer & associated peripherals operation.
- Key Clients specific procedures.
- Trained in Desktop/Laptop/Printers and Servers.
- SC Clearance (or willingness to apply) is required.
- Excellent knowledge of common software products.
- Excellent customer facing skills.
